Another Happy Customer!

We love helping out our customers and when Mike contacted us about his worn camera bags we saw another opportunity to do just that. After Mike had his bags back, he was kind enough to send us this letter expressing his appreciation!

Mike's 5552's all fixed up and ready to go at Ronald Reagan National Airport.

Mike’s 5552’s all fixed up and ready to go at Ronald Reagan National Airport.

Dear Tamrac Customer Service,

Thank you for the great work from your refurbishing team! Recently, I had sent in two 5552 roller cases for a wheel replacement on one and a new pocket zipper on the other. To my surprise and delight, both wheels were replaced on both roller cases and the pocket zipper AND the main compartment zipper were replaced making the products function like brand-new equipment once more, and all at no charge to me!

Those two roller cases have seen rough use at hundreds of locations around my city and at numerous travel locations throughout the U.S over a two decade period. No special care was ever taken to treat them gently while they were being tossed in and out of vehicles hundreds of times, run up and down concrete staircases, similarly rough-handled by baggage pros at the major airlines, and constantly exposed to inclement weather, factory chemicals, construction dust, and other field conditions. They are indeed remarkable products, and now through your excellent service and commitment to your products AND those who use them, my well-used roller cases now work like new again and are good for many more years to come.

Tamrac is highly regarded by working pros everywhere for very good reason. Your products stand the test of time, survive remarkably well with real world handling, do the job they are designed to handle, and I can also recommend that photographers and videographers also consider the awesome fact that should any repair ever be needed (they may have to wait a very long time for this to actually happen), they can be sure your company will stand 100% behind what you make, years and years after purchase and nearly a lifetime of usage later with service second to none.

Thank you,

Mike

Happy Customer: Troy Daniels

We love hearing from our customers about how our bags have kept their gear safe and sound. It lets us know that we’re doing it right and encourages us to keep making the quality products they can trust. We recently received feedback we’d like to share from photographer Troy Daniels telling us about his Evolution 8.

Penang, Malaysia - Note the awesome backpack

Penang, Malaysia – Note the awesome backpack

About a year ago I purchased the Tamrac Evolution 8 backpack for a solo trek through Hawaii.  Since then it has traveled though the mid-west, Malaysia, Cambodia, Thailand and soon to be Myanmar.  Through all this, this pack has consistently held over 50 lbs of lenses and gear for up to eight hours at a time, been submerged in a river (big whoops), caught in several rainfall deluges and generally been my go to bag for all my traveling and hiking.

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Canon Mark III with mounted Canon 24-70mm. Tripod goes on the outside and I fit a few water bottles or snacks in just below the DSLR.

Middle - Canon 100 mm Macro, Extension tubes on top, Canon 16mm - 35 mm wide angle Bottom - Tokina 11mm - 16mm, Canon 70 - 200 mm (2.8 so its extra heavy), Canon Extender III.

Top – Canon 7D, Canon 24-105 mm lens
Middle – Canon 100 mm Macro, Extension tubes on top, Canon 16mm – 35 mm wide angle
Bottom – Tokina 11mm – 16mm, Canon 70 – 200 mm (2.8 so its extra heavy), Canon Extender III.

I am incredibly impressed by the strain I’ve put on it and how other than my stinky sweat odor remains in pristine condition.  My only concern is that with the consistent weight I put on the shoulder straps (yes, I use the hip strap too), they might eventually tear, but I’ve yet to see that.  I consider it an integral part of my setup and in the event that anything ever happens to it, I’ll definitely be buying another. Awesome product.  Don’t regret the purchase at all.

Troy

Troy will be happy to know that all of our backpack straps are reinforced with internal webbing and sewn through the entire seam twice where they attach to the bag with nylon boot thread. This ensures that those straps will not pull out and explains why they haven’t torn while carrying a consistent load of 50lbs of gear.

Troy wanted to give a shotout to Eldar who’s a sales associate at ePhotoCraft.com where he purchased his Evo 8. He’s thankful that Eldar highly recommends Tamrac bags, and gives him great advice along with an occasional discount. So thanks, Eldar!

Here are some more images that troy sent us taken during his trek through Hawaii.

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Big Island, Hawaii

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Big Island, Hawaii

Oahu

Oahu

Your Backpack Saved My Camera Gear

We work hard to design bags that are easy to use, last a long time, and protect your valuable camera gear without compromise. Our reward for a job well done are the stories from our customers that are putting our bags to the test day in and day out. Here’s a story we received a few days ago. Enjoy!

Dear Tamrac,

I want to thank you for producing a truly excellent camera backpack. I have an Aero Speed 75, and this past weekend the backpack saved my gear from certain disaster.

Into Infinity

Into Infinity, Sean Goebel

A friend and I decided to shoot a long-abandoned whaling pier located in a rarely-visited strip of coastline north of Santa Cruz, California. After shooting some photos looking down on the pier (see above), we rock climbed down the crumbling 150-ft sandstone cliff to the beach. The small beach behind the pier had steep, loose sand and was choked with rotting kelp.

I had warned my friend of the importance of keeping our backpacks on at all times, but like fools we set them down on the beach 20 feet behind (and 5 feet above) us. I watched several waves slam into the first piling of the pier and set up my 5D Mark II on a tripod for some long exposures. Although the waves came quite close, the beach was so steep that the surge stopped quickly.

Almost my Last Photo Ever

Almost My Last Photo Ever, Sean Geobel

I took one photo (see above) and was recomposing when a freakishly huge wave rolled in. It slammed into the pier, spraying sea water far over my head. I grabbed my tripod, with the camera on it, and spun, shielding it with my body. Suddenly waist-deep in water, I watched in horror as the wave surged over my backpack, spinning it around and flipping it. The backpack contained four lenses, a flash, radio triggers, and assorted other accessories, and I took several steps before being knocked over by the wave. I held the camera above the surface of the water until I could struggle to my feet and dive for the backpack. It had been under the water for several seconds at this point. My tripod case, which was strapped to the outside, had been sucked away.

After running to dry sand, I opened up the backpack and took out all the contents. Although some sea water had penetrated the pack, it was not enough to damage the lenses. We removed them and shook the water out of the backpack. We dried off the lenses as best as we could before repacking everything.

Climbing

Photo by: Simone Anne, www.simoneanne.com

Completely soaked, I began the rock climb back up the cliff face (see above). Although I didn’t get the photos I had in mind, I was lucky that any of my gear had survived. Thank you again for your awesome product. It may claim to be rain resistant, but in my testing it withstood a bit more than that.

Happy shooting,
Sean Goebel

Thanks for sharing your Tamrac story with us, Sean! The photos are awesome and all of us in the office are stoked that your camera gear is safe and sound so you can continue capturing these beautiful images.

Do any of you readers have a Tamrac story of your own? Please feel free to share it in a comment below!

Cheers!

Customer Satisfaction: Scott M.

We pride ourselves on our customer service and are always ecstatic when the customer is pleased with our service. So here’s the latest e-mail that got us ecstatic!

Aloha,

I have one of your Expedition 7 bags, that I’ve owned, I think, for about six years. I trek and shoot throughout the Hawaiian island chain, and by far, it has been the most durable bag I have ever owned. In its tenure, it’s been checked as luggage, scraped along jagged lava, has seen its fair share of ocean waves and pouring rain, meaning it’s also wallowed in a lot of mud and baked in the sun. Yet it still cleans up nicely and shows minimal wear. More importantly, the bag has fully protected my gear – no matter the weather, if I’ve taken a spill in a stream or had it take a 10-foot drop – with nary a piece of damaged equipment.

On a recent shoot on Kauai, I somehow lost the male portion of the waist belt buckle/clasp. Returning to the studio, I called the customer service department, and asked if I could purchase another buckle. The woman I spoke with (I cannot remember her name), asked for my address, and to my surprise, said there was no charge. A week later, a new buckle/clasp set arrived.

I basically wanted to let all of you know how much I appreciate your quality of product and the incredible customer service. Most companies today, after hearing that the customer had lost a part, for a product that was way out of warranty (and has been put through the proverbial wringer for several years), would charge for the item, plus shipping. Tamrac, on the other hand, just sent me another part.

You guys are great.

Mahalo nui loa for making an incredible product, and for taking care of your customers (me) long after the sale. If my Expedition 7 ever wears out, I’m unequivocally buying another one!

With warm aloha,

Scott M.