We love helping out our customers and when Mike contacted us about his worn camera bags we saw another opportunity to do just that. After Mike had his bags back, he was kind enough to send us this letter expressing his appreciation!
Mike’s 5552’s all fixed up and ready to go at Ronald Reagan National Airport.
Dear Tamrac Customer Service,
Thank you for the great work from your refurbishing team! Recently, I had sent in two 5552 roller cases for a wheel replacement on one and a new pocket zipper on the other. To my surprise and delight, both wheels were replaced on both roller cases and the pocket zipper AND the main compartment zipper were replaced making the products function like brand-new equipment once more, and all at no charge to me!
Those two roller cases have seen rough use at hundreds of locations around my city and at numerous travel locations throughout the U.S over a two decade period. No special care was ever taken to treat them gently while they were being tossed in and out of vehicles hundreds of times, run up and down concrete staircases, similarly rough-handled by baggage pros at the major airlines, and constantly exposed to inclement weather, factory chemicals, construction dust, and other field conditions. They are indeed remarkable products, and now through your excellent service and commitment to your products AND those who use them, my well-used roller cases now work like new again and are good for many more years to come.
Tamrac is highly regarded by working pros everywhere for very good reason. Your products stand the test of time, survive remarkably well with real world handling, do the job they are designed to handle, and I can also recommend that photographers and videographers also consider the awesome fact that should any repair ever be needed (they may have to wait a very long time for this to actually happen), they can be sure your company will stand 100% behind what you make, years and years after purchase and nearly a lifetime of usage later with service second to none.
We love hearing from our customers about how our bags have kept their gear safe and sound. It lets us know that we’re doing it right and encourages us to keep making the quality products they can trust. We recently received feedback we’d like to share from photographer Troy Daniels telling us about his Evolution 8.
Penang, Malaysia – Note the awesome backpack
About a year ago I purchased the Tamrac Evolution 8 backpack for a solo trek through Hawaii. Since then it has traveled though the mid-west, Malaysia, Cambodia, Thailand and soon to be Myanmar. Through all this, this pack has consistently held over 50 lbs of lenses and gear for up to eight hours at a time, been submerged in a river (big whoops), caught in several rainfall deluges and generally been my go to bag for all my traveling and hiking.
Canon Mark III with mounted Canon 24-70mm. Tripod goes on the outside and I fit a few water bottles or snacks in just below the DSLR.
Top – Canon 7D, Canon 24-105 mm lens
Middle – Canon 100 mm Macro, Extension tubes on top, Canon 16mm – 35 mm wide angle
Bottom – Tokina 11mm – 16mm, Canon 70 – 200 mm (2.8 so its extra heavy), Canon Extender III.
I am incredibly impressed by the strain I’ve put on it and how other than my stinky sweat odor remains in pristine condition. My only concern is that with the consistent weight I put on the shoulder straps (yes, I use the hip strap too), they might eventually tear, but I’ve yet to see that. I consider it an integral part of my setup and in the event that anything ever happens to it, I’ll definitely be buying another. Awesome product. Don’t regret the purchase at all.
Troy will be happy to know that all of our backpack straps are reinforced with internal webbing and sewn through the entire seam twice where they attach to the bag with nylon boot thread. This ensures that those straps will not pull out and explains why they haven’t torn while carrying a consistent load of 50lbs of gear.
Troy wanted to give a shotout to Eldar who’s a sales associate at ePhotoCraft.com where he purchased his Evo 8. He’s thankful that Eldar highly recommends Tamrac bags, and gives him great advice along with an occasional discount. So thanks, Eldar!
Here are some more images that troy sent us taken during his trek through Hawaii.
Big Island, Hawaii
Big Island, Hawaii