We love helping out our customers and when Mike contacted us about his worn camera bags we saw another opportunity to do just that. After Mike had his bags back, he was kind enough to send us this letter expressing his appreciation!
Dear Tamrac Customer Service,
Thank you for the great work from your refurbishing team! Recently, I had sent in two 5552 roller cases for a wheel replacement on one and a new pocket zipper on the other. To my surprise and delight, both wheels were replaced on both roller cases and the pocket zipper AND the main compartment zipper were replaced making the products function like brand-new equipment once more, and all at no charge to me!
Those two roller cases have seen rough use at hundreds of locations around my city and at numerous travel locations throughout the U.S over a two decade period. No special care was ever taken to treat them gently while they were being tossed in and out of vehicles hundreds of times, run up and down concrete staircases, similarly rough-handled by baggage pros at the major airlines, and constantly exposed to inclement weather, factory chemicals, construction dust, and other field conditions. They are indeed remarkable products, and now through your excellent service and commitment to your products AND those who use them, my well-used roller cases now work like new again and are good for many more years to come.
Tamrac is highly regarded by working pros everywhere for very good reason. Your products stand the test of time, survive remarkably well with real world handling, do the job they are designed to handle, and I can also recommend that photographers and videographers also consider the awesome fact that should any repair ever be needed (they may have to wait a very long time for this to actually happen), they can be sure your company will stand 100% behind what you make, years and years after purchase and nearly a lifetime of usage later with service second to none.